As a valued customer of CLEA, we would like to thank you for your purchase. In the instance that you may need to return one of your items, the following terms and conditions apply.
Contact us at customercare@clea-galerie.com.au to receive your returns confirmation.
Place the item(s) in the original shipping parcel, together with your original invoice.
Where to post back to us:
| CLEA is not liable for the loss or damage of garments in return transit.
| We recommend sending the item via a traceable delivery method and keep a record of your tracking number.
| Please note original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.
| Full priced items purchased online are eligible for a refund
| AfterPay returns are able to be refunded.
| Items that have been purchased during a sale event or with a discount are eligible for an e-boutique credit only
Please ensure the below conditions are met, before submitting your return request;
| The goods are returned within 14 days of receiving the order.
| Item(s) must be in perfect condition and must not have been worn, altered, damaged, or washed. Be careful of make-up rubbing on garments. As a result of this happening, we will be unable to accept your return.
| Item(s) must be in original packaging with all tags attached.
| E-Gift Cards can not be returned.
We are unable to reserve items, if you would like to exchange for a new size, please make a new purchase, and we will refund your original (exchange item) when it is returned.
| If an item is assessed and considered as faulty CLEA offers several suitable solutions if contacted within 14 days of receipt.
| Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
| If you have a faulty item(s) please contact our Customer Care with a brief description and photo or two showing the defect/fault.
| Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 2 working days.
| Your refund will be credited to the original payment method.
| Successful returns can take up to 5-10 business days to appear in your account due to varying processing between payment providers.
| In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.
If you are unsure about any of the above conditions or anything is unclear. Please contact us at customercare@clea-galerie.com.au
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